Auto Wreckers Perth is committed to protecting your privacy and handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us, including through our website https://www.autowreckersperth.com.au/, online quote forms, phone calls, emails, or in person.
By using our website, submitting a quote request, or providing us with your information, you consent to the practices described in this Privacy Policy.
-
What personal information do we collect?
We may collect the following types of personal information:
- Contact details — Name, phone number, email address, residential or pickup address
- Vehicle information — Make, model, year, registration number, VIN (if provided), condition, mileage, photos (if uploaded), and any damage description
- Proof of ownership details — Driver’s licence number, registration papers, or other ID documents (required to complete car purchases/removals in compliance with WA transport regulations)
- Communication records — Notes from phone calls, emails, messages, or form submissions
- Usage data — IP address, browser type, pages visited, time/date of access, and referral sources (collected automatically via cookies and analytics tools)
We only collect personal information that is reasonably necessary for us to provide our services (cash for cars, free car removal, used auto parts sales, vehicle recycling).
-
How do we collect personal information?
We collect personal information:
- Directly from you when you:
- Fill out our online quote form (“Evaluate My Vehicle” or similar)
- Contact us via phone, email, or our contact page
- Provide details during a car pickup or parts purchase
- Automatically through your use of our website (cookies, server logs)
- From third parties in limited circumstances (e.g., transport authorities for verification purposes, or referral partners only with your consent or as permitted by law)
-
Why do we collect, use and hold your personal information?
We collect, use, and hold your personal information for the following purposes:
- To provide quotes for unwanted vehicles, trucks, or vans
- To arrange free same-day car removal and payment
- To process vehicle purchases and comply with legal requirements (e.g., proof of identity, transfer of registration)
- To sell used auto parts and manage customer enquiries
- To communicate with you about your quote, pickup, payment, or parts availability
- To improve our website, services, and customer experience
- To comply with legal obligations (including record-keeping under WA road traffic and consumer laws)
- For internal administrative purposes (accounting, dispute resolution)
We will not use or disclose your personal information for any other purpose unless you consent, or it is required or authorised by law.
-
Disclosure of personal information
We may disclose your personal information to:
- Our employees, contractors, and service providers (e.g., tow truck operators, payment processors, IT providers) who assist us in delivering services — they are bound by confidentiality obligations
- Government authorities (e.g., Department of Transport WA) when required for vehicle transfer or compliance
- Law enforcement or regulatory bodies if required by law
- Successors in the event of a business sale or merger (subject to privacy protections)
We do not sell your personal information to third parties for marketing purposes.
We do not generally disclose personal information overseas. If this changes in the future (e.g., cloud storage hosted outside Australia), we will update this policy and take reasonable steps to ensure the recipient complies with the APPs.
-
Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality and analyse usage. These may include Google Analytics or similar tools.
You can manage cookies through your browser settings. Disabling cookies may limit some features of our site.
-
How we protect your personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Secure storage of physical and electronic records
- Restricted access to personal information
- Use of passwords and firewalls
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
-
How long do we keep your personal information?
We keep personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically 7 years for financial/tax records, or longer for vehicle transaction records under WA regulations).
Once no longer needed, we will securely destroy or de-identify the information.
-
Access and correction
You have the right to access and correct your personal information that we hold, subject to exceptions in the Privacy Act.
To request access or correction:
- Email: info@autowreckersperth.com.au
- Call: 0427 399 677
We may charge a reasonable fee for providing access (but not for making a request). We will respond within a reasonable period (usually 30 days).
-
Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details above with details of your concern.
We will investigate and respond as soon as practicable.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au/
- Phone: 1300 363 992
-
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
Continued use of our website or services after changes constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Auto Wreckers Perth
Phone: 0427 399 677
Email: quote@autowreckersperth.com.au
Address: 14 Jade St, Maddington WA 6109, Australia
Website: https://www.autowreckersperth.com.au/
Thank you for trusting Auto Wreckers Perth with your information.